Real's Tours NYC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our websites, booking platforms, and services. Please read this policy carefully. By using our platforms or services, you agree to the practices described in this policy.

Data Controller

The controller responsible for the processing of your personal data is:

Real's Tours NYC
212 E 182 St Apt 4G, Bronx, NY 10457, United States
Phone: +1 (718) 362-0165
Email: info@realstoursnyc.com

Scope of This Policy

This Privacy Policy applies to bookings made directly through our website, realstoursnyc.com, by travelers located in the United States at the time of booking. Real's Tours NYC does not directly target its services to residents of the European Union, the United Kingdom, or Switzerland outside of the United States.

If you booked one of our tours through a partner platform such as Civitatis, Viator, or GetYourGuide, the processing of your personal data during the booking process is governed by that platform's privacy policy. Once you participate in the tour, we apply the same security and confidentiality measures described in this policy to the operational information necessary to provide the service (for example, name and number of participants).

Information We Collect

We may collect the following categories of information:

• Personal identification information (name, email address, phone number, mailing address).
• Booking and transaction information (tours selected, dates, number of guests, payment details, booking history).
• Account information if you create one (credentials, preferences, saved bookings).
• Communications (emails, messages, or comments you send us).
• Usage and technical data (IP address, browser type, device, pages visited, referral URLs).
• Cookies and similar technologies as described in our Cookie Policy and the "Cookies and Tracking" section below.

We collect this information when you make a booking, create an account, contact us, subscribe to newsletters, participate in promotions, or interact with our sites and services. We may also receive information from third parties (for example, payment processors or booking partners) to complete your transactions.

Legal Basis for Processing

We process your personal information under the following legal bases, to the extent applicable:

• Performance of a contract: to process your booking and provide the tour service you purchased.
• Consent: for sending commercial communications and using non-essential cookies, which you may withdraw at any time.
• Legitimate interest: to improve our services, prevent fraud, and ensure the security of our platforms.
• Legal obligation: when we must retain or disclose information to comply with applicable law.

How We Use Your Information

• To process and manage your bookings, payments, and reservations.
• To communicate with you about your bookings, updates, and customer support.
• To send you commercial communications (when you have consented) and personalize your experience.
• To improve our sites, services, and user experience, and to develop new offerings.
• To comply with legal obligations, enforce our terms, and protect our rights and the safety of guests and staff.
• To analyze usage trends and conduct internal research.

How We Share Your Information

We do not sell your personal information. We may share your information with: service providers who assist us with payments, booking systems, email delivery, and analytics, under strict confidentiality; legal or regulatory authorities when required by law or to protect our rights; successors in the event of a merger or sale; and other third parties only with your consent or as disclosed at the time of collection.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal and tax obligations, and resolve disputes. Booking and transaction records are typically retained for several years. You may request the deletion of your data, subject to applicable law and our legitimate business needs.

Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes secure transmission (e.g., SSL/TLS), access controls, and secure storage. No method of transmission over the Internet is 100% secure; we recommend using strong passwords and notifying us of any potential security incident.

Cookies and Tracking

We use cookies and similar technologies to remember your preferences, analyze site traffic, and deliver relevant content and ads. You can manage your cookie preferences in your browser settings or through our consent banner. For more details, please see our Cookie Policy or the cookie notice on our site.

Your Rights and Choices

Depending on your location, you may have the right to:

• Access and receive a copy of your personal data.
• Correct or update your data.
• Request deletion of your data ("right to be forgotten").
• Request restriction of processing of your data.
• Object to certain processing activities, including direct marketing.
• Request portability of your data to another provider.
• Withdraw your consent at any time, where processing is based on consent, without affecting the lawfulness of processing prior to withdrawal.

You may also unsubscribe from commercial emails at any time using the link included in our emails or by contacting us directly. To exercise these rights, please use the contact details provided in the "Contact" section.

Where applicable based on your location and relevant data protection laws, you may also have the right to lodge a complaint with the competent data protection authority.

Data Protection Officer

Given the size and nature of our operation, we are not legally required to appoint a Data Protection Officer (DPO). For any inquiries related to the processing of your personal data, you may contact us directly using the details provided in the "Contact" section.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected data from a child under 16, please contact us and we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy periodically. We will post the revised policy on this page and update the "Last Updated" date. For material changes, we may provide additional notice (for example, by email or a notice on the site). Your continued use of our services after such changes take effect constitutes acceptance of the updated policy.

Contact

If you have questions about this Privacy Policy or our privacy practices, or wish to exercise your rights, please contact us:

Real's Tours NYC
212 E 182 St Apt 4G, Bronx, NY 10457, United States
Phone: +1 (718) 362-0165
Email: info@realstoursnyc.com

We will respond to your request in accordance with applicable law.