Real's tour NYC LLC ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our websites, booking platforms, and services. Please read this policy carefully. By using our platforms or services, you consent to the practices described in this policy.

Information We Collect

We may collect the following categories of information:

• Personal identification information (name, email address, phone number, mailing address).
• Booking and transaction information (tour selections, dates, number of guests, payment details, booking history).
• Account information if you create an account (login credentials, preferences, saved bookings).
• Communications (emails, messages, or feedback you send to us).
• Usage and technical data (IP address, browser type, device information, pages visited, referring URLs).
• Cookies and similar technologies as described in our Cookie Policy and in the "Cookies and Tracking" section below.

We collect this information when you make a reservation, create an account, contact us, sign up for newsletters, participate in promotions, or otherwise interact with our websites and services. We may also receive information from third parties (e.g., payment processors or booking partners) to complete your transactions.

How We Use Your Information

• To process and manage your bookings, payments, and reservations.
• To communicate with you about your bookings, updates, and customer support.
• To send you marketing communications (where you have consented) and to personalize your experience.
• To improve our websites, services, and user experience, and to develop new offerings.
• To comply with legal obligations, enforce our terms, and protect our rights and the safety of our guests and staff.
• To analyze usage trends and conduct internal research.

How We Share Your Information

We do not sell your personal information. We may share your information with: (1) service providers who assist us with payments, booking systems, email delivery, and analytics, under strict confidentiality; (2) legal or regulatory authorities when required by law or to protect our rights; (3) business successors in the event of a merger or sale; and (4) other parties only with your consent or as otherwise disclosed at the time of collection.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, to comply with legal and tax obligations, and to resolve disputes. Booking and transaction records are typically retained for several years. You may request deletion of your data subject to applicable law and our legitimate business needs.

Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes secure transmission (e.g., SSL/TLS), access controls, and secure storage. No method of transmission over the Internet is 100% secure; we encourage you to use strong passwords and to notify us of any suspected breach.

Cookies and Tracking

We use cookies and similar technologies to remember your preferences, analyze site traffic, and deliver relevant content and ads. You can manage your cookie preferences through your browser settings or our cookie consent banner. For more detail, see our Cookie Policy or the cookie notice on our website.

Your Rights and Choices

Depending on your location, you may have the right to: access and receive a copy of your personal data; correct or update your data; request deletion or restriction of processing; object to certain processing; data portability; and withdraw consent where processing is based on consent. You may also opt out of marketing emails at any time via the unsubscribe link in our emails or by contacting us. To exercise these rights, please contact us using the details below. You may also have the right to lodge a complaint with a supervisory authority.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us and we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date. For material changes, we may provide additional notice (e.g., by email or a notice on our website). Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, or wish to exercise your rights, please contact us at: Real's tour NYC LLC, [insert address], or by email at [insert contact email]. We will respond to your request in accordance with applicable law.